Our Vision + Values

Vision + Mission

Vision: Source global ingredients, locally
To be a significant and unique supplier of a broad range of globally sourced quality ingredients to the food, nutraceutical and other selected markets in the United States, Canada, and other countries.

Mission 1: Be an Innovative Leader
To anticipate market demands and offer innovative, quality, safe, healthy, value-added ingredients to satisfy consumer demands.

Mission 2: Deliver Beyond Expectations
To continuously provide extra value to our customers, suppliers, employees, shareholders, and society.

Mission 3: Operate to Meet the Highest Standards
To conduct business fully complying with legal plus industrial requirements at the highest level of ethical behavior in a socially responsible and environmentally friendly fashion.

Quality Sourcing

Since 2004, we’ve refined our network of food-grade warehouses and LTL/TL carriers to efficiently distribute 1,000+ food, nutritional, and pharmaceutical products to customers nationwide. All of MIFI’s GMP warehouses are food-grade and FDA-registered. All partnered LTL and TL trucks, equipment, and processes adhere to all federal and state requirements. Carriers have damage prevention programs in place to maintain product integrity and ensure compliant delivery. Our warehouses are prepared and well-stocked, over 90 percent of our customers receive next-day service.

Dedicated Customer Service

ACCESSIBILITY

Our customers have always been our first priority. We consider customer relationships our greatest asset. Your calls are not transferred to a third-party call center or an automated phone system. You will never have a long wait queue to speak to a real human who is empowered to help you. We guarantee you will always receive one-on-one, dedicated, and committed customer service. The best in B2B customer care begins here.

 

CONNECTIVITY

We proactively stay connected with customers throughout every step of the order fulfillment process and we often check in to confirm forecasts and upcoming production schedules. We remain connected so we can stay with you every step of the way to meet your needs as quickly and efficiently as possible.

 

FLEXIBILITY

Our dedicated team of customer service representatives and product coordinators will explore every available option to make sure your products are shipped on time and meet your go-to-market timeframe.

Quality Assurance

At Mitsubishi International Food Ingredients, Inc. (MIFI), our Quality Assurance Team is committed to safeguarding and promoting food safety throughout the food supply chain. Staffed by qualified individuals holding certifications in PCQI, FSVP, HACCP, and cGMP, our QA team is second to none. We focus on ensuring an exceptional customer experience.

 

MIFI QA engages directly with global supply chain partners located at branch offices worldwide. These teams are put in place to continuously promote and ensure the highest level of food quality and safety. Through MIFI’s Supplier-Product Qualification & Verification Program, we approve and regularly reassess our food ingredient suppliers to uphold our commitment to excellence.

INVESTING IN EMPLOYEES IS AN INVESTMENT IN THE FUTURE

Our employees are the core of our culture. We hire the best to teach us and grow with us. We respect and contribute to the quality of our employees’ time, education, and career development. This ensures our staff remains energized and supportive of our corporate beliefs and values. This not only means longevity for us, but also consistency and continuity for our customers and our employees.

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